understanding, work 
Comments Off on Customer Service …or how not to act… Customer Service …or how not to act…
Where I work, customer service, in its many forms, is held as an absolute priority. Queues should not be allowed to form, and all staff must be customer facing at the peak time. Although I do not always agree with the definition of customer service and how it is applied, I realised today how important some of the things we have to do actually are.
I was in Dixons today during my half hour break. There were about twenty customers in the store. There were about seven members of staff, anda queue for the till about six deep.
There was one person on the Cash desk. One person, serving those who wished to pay. and the other memeber of staff were standing around, laughing and joking, and fiddling with the displays. Absolutely appalling customer service! I wouldn’t be allowed, nor would I want, to act in such a manner at work.
It makes me wonder whether the art of customer service has been well and truly lost.